Terms of Use

Effective Date: January 21, 2026

These Terms of Use ("Terms") govern your use of the CAIO Growth application ("Service") operated by CAIO LLC ("CAIO", "we", "us"). By using our Service, you agree to these Terms.

1. Service Description

CAIO Growth is a comprehensive growth platform that provides tools for social media management, CRM, email outreach, LinkedIn automation, contact enrichment, and AI-assisted content creation. The Service allows you to:

• Create, schedule, and publish content to LinkedIn and X (Twitter)
• Manage contacts, deals, and business pipelines
• Send and track email outreach campaigns
• Automate LinkedIn engagement through integrated tools
• Generate content with AI assistance
• Enrich contact data using third-party services

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account. Notify us immediately of any unauthorized access.

Accounts are intended for individual use within a workspace. Sharing account credentials is prohibited.

3. Social Media Authorization

By connecting your LinkedIn or X account via OAuth, you authorize us to:

• Access your basic profile information
• Post content to your account on your behalf
• Track engagement metrics on content posted through our Service
• Perform actions necessary to deliver the Service

You may revoke this authorization at any time by disconnecting your account within our application or through the connected platform's settings.

4. Your Content

You retain ownership of content you create and publish through our Service, including content created with AI assistance. By using the Service, you grant us a limited license to store, display, and transmit your content as necessary to operate the Service.

You are solely responsible for content you publish. You agree not to use the Service to publish content that:

• Violates any law or third-party rights
• Is defamatory, obscene, harassing, or harmful
• Contains malware or malicious code
• Violates LinkedIn's or X's terms of service
• Is spam, misleading, or deceptive
• Infringes intellectual property rights
• Contains false or misleading claims about products or services

5. AI-Generated Content

Our Service provides AI-powered content generation features. You acknowledge and agree that:

• AI-generated content is provided as a starting point and should be reviewed and edited before use
• You are responsible for reviewing all AI-generated content for accuracy
• We do not guarantee the accuracy, completeness, or appropriateness of AI output
• AI content should not be used for legal, medical, financial, or other professional advice
• You retain ownership of AI-generated content created using your prompts and context
• We may use anonymized usage data to improve our services

6. Email and Communication Features

When using our email outreach features, you agree to:

• Comply with CAN-SPAM, GDPR, and other applicable email regulations
• Only send emails to recipients who have provided appropriate consent
• Include accurate sender information and unsubscribe mechanisms
• Respect opt-out requests promptly
• Not use the Service for bulk unsolicited emails (spam)
• Maintain accurate and up-to-date mailing lists

We reserve the right to suspend accounts that generate excessive bounces, spam complaints, or violate email sending best practices.

7. LinkedIn Automation

If you use our LinkedIn automation features, you acknowledge that:

• You are responsible for complying with LinkedIn's terms of service and user agreement
• Automation is provided through third-party integrations that you connect and configure
• We enforce rate limits to protect your account, but cannot guarantee your account will not be restricted by LinkedIn
• You accept full responsibility for any consequences of using automation, including account restrictions
• Automated messages should be personalized and provide genuine value to recipients

8. Contact Enrichment

Our contact enrichment features use third-party data providers. You agree that:

• You will only enrich contacts for legitimate business purposes where you have a lawful basis
• Enriched data remains subject to applicable data protection laws
• You will not use enrichment for harassment, stalking, or other harmful purposes
• Data accuracy is provided "as-is" and we make no guarantees about completeness

9. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service
• Use automated means to access the Service except as we provide
• Resell or redistribute the Service without authorization
• Violate platform-specific API terms or rate limits
• Scrape, harvest, or collect data from the Service
• Impersonate others or misrepresent your affiliation
• Use the Service to compete with us or build a similar product

10. Workspace Administration

If you are a workspace owner or administrator, you are responsible for managing user access and ensuring workspace members comply with these Terms. Workspace owners may:

• Invite and remove users from the workspace
• Configure workspace settings and integrations
• Access data and content created within the workspace
• Delete the workspace and all associated data

11. Third-Party Platforms

Our Service integrates with LinkedIn, X, and other third-party platforms. Your use of these platforms is subject to their respective terms of service. We are not responsible for changes to third-party APIs, platform policies, or service availability that may affect Service functionality.

12. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features with reasonable notice when possible. Scheduled posts depend on third-party API availability.

We perform regular maintenance and may have planned downtime. We will provide advance notice for significant maintenance when possible.

13. Fees and Payment

Certain features may require a paid subscription. Fees are billed in advance according to your selected plan. Fees are non-refundable except as required by law or as explicitly stated otherwise.

We may change pricing with 30 days notice. Continued use after price changes constitutes acceptance of new pricing.

14. Termination

You may terminate your account at any time through the Settings page or by contacting us. We may suspend or terminate accounts that violate these Terms, abuse the Service, or for any reason with notice.

Upon termination, your right to use the Service ends. We will retain your data for a reasonable period (typically 30 days) to allow for data export, after which it will be permanently deleted.

15. Intellectual Property

The Service, including its design, features, and technology, is owned by CAIO LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our Service.

Content you create remains yours. We claim no ownership of your content, contacts, or business data.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE.

WE DO NOT GUARANTEE SPECIFIC RESULTS FROM USING THE SERVICE, INCLUDING ENGAGEMENT METRICS, EMAIL DELIVERABILITY, OR BUSINESS OUTCOMES.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR BUSINESS OPPORTUNITIES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

THIS LIMITATION APPLIES TO ALL CLAIMS, INCLUDING CONTRACT, TORT, AND STATUTORY CLAIMS.

18. Indemnification

You agree to indemnify and hold harmless CAIO, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Content you create, publish, or distribute
• Your violation of these Terms
• Your violation of any third-party rights
• Your use of automation or outreach features

19. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall first be addressed through good-faith negotiation. If unresolved after 30 days, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You agree to resolve disputes individually and waive any right to participate in class actions or class arbitration.

20. Governing Law

These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in North Carolina.

21. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance. Material changes will be communicated via email or in-app notification at least 30 days before taking effect.

22. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CAIO regarding the Service.